Your clinic's phone is costing you patients.
We install a bilingual AI receptionist, WhatsApp automation, and a clinical task board into your polyclinic — so every call gets answered, every booking gets confirmed, and every ad dirham gets traced to a patient.
Four places a polyclinic quietly loses revenue.
The unanswered call
Your highest-intent patient is the one dialling now. If the line is busy, unanswered at 9pm, or ringing out during a consultation, they call the clinic down the road. You never see the loss because it never appears in your records.
The front desk ceiling
One receptionist cannot run the phone, the queue, insurance queries, and WhatsApp at once. Whatever is least urgent gets dropped — and follow-ups are always least urgent.
The unattributable ad budget
You know what you spend on Meta and Google. You cannot say which campaign produced which booking, or what a patient cost you to acquire. So you keep funding what feels like it works.
The callback that never happened
"Doctor will call you back" is a promise held in someone's memory. Complex enquiries, VIP patients, and post-treatment questions need a queue with deadlines, not goodwill.
None of this is a staffing problem. It is a systems problem.
What is your phone line costing you?
Move the sliders to match your clinic. The estimate is deliberately conservative — it counts only first-visit value, not lifetime patient worth.
One deployment. Four modules. Your existing phone lines.
AI Voice Receptionist
Answers within two rings, 24/7, in Gulf-accented Arabic and English. Qualifies the enquiry by specialty, quotes your services, checks doctor availability, and books, moves, or cancels directly in your calendar.
WhatsApp Automation
The moment a call ends, the patient receives a branded confirmation, doctor profile, clinic location pin, and a one-tap reschedule link. Reminders follow automatically.
Clinical Task Board
Complex medical questions, emergency escalations, doctor callbacks, and VIP follow-ups route to a prioritised board with deadlines and patient context. Visible to reception and doctors — which means it gets done.
Attribution Dashboard
Call recordings, searchable transcripts, caller history, booking status, and campaign-level patient acquisition cost. Every call tied back to the Meta or Google ad that produced it.
Live in five to seven business days.
Clinic audit
Call volume, specialty mix, doctor roster, service pricing, your PMS, ad accounts, and PBX topology. You share data once, in a secure workspace.
2–3 DAYSBuild & calibrate
Voice model tuned to your specialties and pricing. Arabic and English scripts written for your patient base. Calendar, WhatsApp, and portal configured.
3–4 DAYSUAT & training
Live test calls with your actual reception team, then sign-off. Hands-on workshop for receptionists and doctors, written runbooks, recorded walkthroughs.
1–2 DAYSOperate & optimise
Monitoring, prompt refinement, monthly quality audits, and SLA support. Your retainer covers the system, not just access to it.
ONGOING// The clock starts when we receive your clinic information, pricing schedule, doctor roster, and PBX forwarding authorisation.
// We do not begin billing until the system is live.
Built for healthcare data, not retrofitted for it.
Patient recordings are the most sensitive data your clinic holds. Our architecture assumes that from the first line of code.
Federal Decree-Law No. 45/2021 on personal data protection, applied to every record the system touches.
Health data handling aligned to Ministry of Health and Dubai Health Authority requirements.
Telephony interconnects compliant with UAE Telecommunications and Digital Government Regulatory Authority guidelines.
AES-256 at rest, TLS 1.3 in transit. Automatic backups on high-availability infrastructure.
Patient recordings, transcripts, and contacts are never used to train public external AI models.
Clinical records, contacts, recordings, and attribution data remain yours. Full CSV/JSON export on exit.
We will sign your NDA. We will also send ours.
Priced per clinic, not per hour.
- 24/7 bilingual AI voice receptionist
- WhatsApp confirmations & reminders
- Clinical task board
- Attribution dashboard
- PBX / SIP integration on existing lines
- Staff & doctor training workshop
- 800 voice minutes monthly (~350–400 calls)
- 3 months priority support included
- Cloud hosting & security — AED 350 (Year 1)
- Everything in Launch
- 2,000 voice minutes monthly
- Multi-location call routing
- Additional specialty knowledge bases
- PMS / EMR two-way sync
- Monthly performance review
- Centralised multi-site dashboard
- Per-site attribution & benchmarking
- Custom integrations and reporting
- Dedicated technical account lead
// All prices in AED, exclusive of 5% VAT. Installment option: 3 × AED 1,283/month at 0% interest.
// Overage AED 0.90/minute. Unused minutes do not roll over. Final scope confirmed after the clinic audit.
// Term: 6 months initial, then month-to-month. 30 days' written notice.
The things clinic managers actually ask.
How fast can we go live?
Five to seven business days after we receive your clinic information, pricing schedule, doctor roster, and PBX forwarding authorisation. Training and UAT happen inside that window.
Will this disrupt our existing phone system?
No. We forward on the SIP layer from your existing e& or du lines. You choose overflow-only, after-hours only, or full 24/7 coverage. You can revert at any time.
Does it actually speak Arabic?
Gulf-accented Arabic and English, natively — not a translated IVR menu. It handles code-switching, which is how patients in Dubai actually speak.
Can it book into our existing system?
Yes, where the PMS exposes a calendar API. If it doesn't, we build the integration or run a parallel booking calendar with sync. This is confirmed during the audit, before you commit.
What happens to patient data?
Encrypted at rest and in transit, stored in your portal, never used to train public AI models, and exported to you in full on termination. We operate under UAE PDPL and DHA/MOHAP requirements.
What if the AI doesn't know the answer?
It escalates. Complex clinical questions, emergencies, and anything outside its knowledge base route to the task board or transfer to a human — with the transcript attached.
Is this a chatbot on our website?
No. This answers your actual phone line, which is where polyclinic patients still book.
What's included in the monthly retainer?
Hosting, 800 voice minutes, unlimited concurrent lines, WhatsApp API maintenance, continuous prompt optimisation, monitoring, and priority SLA support. Additional minutes at AED 0.90.
What's the uptime commitment?
99.5%, excluding announced maintenance. Critical telephony issues get a response in under two hours, and configuration changes are made within 24 hours of written notice.
Can we cancel?
After the six-month initial term, with 30 days' written notice. Your data is exported and forwarding returned without interruption.
Find out what your phone line is costing you.
Send us your clinic profile and we'll come back with a call-flow assessment: where enquiries are being lost, what after-hours coverage would recover, and what deployment would look like for your specialties.
Prefer to talk first?
+971 58 544 9967
info@innovatorlabs.io